Do not send your password, private key, recovery phrase, or database credentials.
Share the smallest manuscript excerpt needed to reproduce a writing issue.
For missing writing, keep the affected tab and device unchanged until you have made a backup.
For charges, include the provider receipt or transaction reference—not full card details.

Email [email protected]Submit a report or read support replies →

ACCESSIBILITY

Encountered an access barrier?

[email protected]

SECURITY

Found a possible vulnerability?

[email protected]

PRIVACY & COPYRIGHT

Need a formal policy path?

Privacy · Copyright · Legal

PocketAuthor · a page between pages

Opening your manuscript…

Gathering the next page

Your sketch is temporary and never leaves this page.

AUTHOR SUPPORT

Protect the work. Then solve the problem.

Choose the closest topic, preserve any affected draft, and send only the details needed to investigate.

Help & support

PocketAuthor helpPrepared answers · not a live agent

Let’s get you back to writing. Search for help or choose a topic.

What do you need help with?

Start here

No matching topic. Try fewer words or browse all topics below.

All troubleshooting topics

Need a hand?

Send the team a report. Nothing is sent automatically.

Report a problem

Searches stay on this device. Reports are sent only when you submit them.

Account access

Sign-in, callback, onboarding, or profile problems

Start here →

Writing or recovery

Autosave, offline changes, missing text, or version conflicts

Start here →

Import and sources

Files, chapter detection, source organization, or permissions

Start here →

Publishing preparation

ISBN, metadata, cover, EPUB, print, or readiness questions

Start here →

Billing

Charges, plan access, credits, receipts, or payment failures

Start here →

CONTACT SUPPORT

Send a useful problem report.

Include the page URL, expected result, actual result, approximate time, browser or device, and any visible support reference.

Do not send your password, private key, recovery phrase, or database credentials.
Share the smallest manuscript excerpt needed to reproduce a writing issue.
For missing writing, keep the affected tab and device unchanged until you have made a backup.
For charges, include the provider receipt or transaction reference—not full card details.

Email [email protected]Submit a report or read support replies →

ACCESSIBILITY

Encountered an access barrier?

[email protected]

SECURITY

Found a possible vulnerability?

[email protected]

PRIVACY & COPYRIGHT